Profeco Cozumel

Profeco Cozumel:  Know & Protect Your Consumer Rights

Check out this Explanatory Video from the Municipal Tourism Department ….

The Cozumel Municipal Tourism Department has recently released a new video – complete with an English version – about consumer rights Tin Cozumel.  It’s a very short video but well worth the watch since it can help avoid an unpleasant situation that may put a bit of a damper on your Cozumel vacation.

The Cozumel division of the Consumer Protection Agency, or Procuraduría Federal del Consumidor (Profeco) has been visiting island businesses, specifically types that have received consumer complaints, including jewelry stores, car rental agencies, and watersports operators.  PROFECO has the ability to levy fines to non-compliant companies.

PROFECO has English speaking members on staff to assist non-Spanish speaking individuals report and resolve their issues. Bi-lingual assistance is especially useful for tourists, who oftentimes have difficulty resolving issues from afar. For more information on PROFECO, and their services, check out their webpage:



PROFECO Cozumel: Conozca y proteja sus derechos como consumidor

Eche un vistazo a la explicación a través del video de la Dirección Municipal de Turismo. . .

Hace poco la Dirección Municipal de Turismo lanzó un nuevo video, con una versión en inglés, acerca de los derechos como consumidor en Cozumel. Es un video muy breve, pero bien vale la pena verlo ya que le ayudará a evitar una situación desagradable que podría estropear sus vacaciones en Cozumel.


La división Cozumel de la Procuraduría Federal del Consumidor (PROFECO) ha estado visitando negocios en la Isla, específicamente aquéllos de los cuales han recibido quejas por parte de los consumidores, como joyerías, rentadoras de automóviles y operadores de deportes acuáticos. La PROFECO tiene la facultad de imponer multas a las empresas que incumplan.

La PROFECO cuenta con personal que habla inglés, brindando ayuda a las personas que presentan sus quejas y no hablan español, y les apoyan en la resolución de sus problemas. La ayuda bilingüe es particularmente útil para los turistas que con frecuencia tienen problemas para resolver sus problemas desde lejos. Para mayor información acerca de la PROFECO y sus servicios, echen un vistazo a la pagina:



Laura Wilkinson

Author at Cozumel 4 You
Laura Wilkinson is the Editor for Cozumel 4 You. An ex-Connecticut Yankee who has called Cozumel home for over 15 years, Laura ran away to the Caribbean years ago, bumped around the islands teaching SCUBA diving, lost some time in Jamaica, and finally stopped in Cozumel for a 2 week vacation that hasn’t ended yet. With a degree in Journalism from a fancy private college she convinced her parents to pay for, Laura writes, edits, and creates the weekly Cozumel 4 You news, promotional articles about the island, and her very own blog, which she finds hilarious. Her long suffering husband, the Fabster, has long since resigned himself to having zero private life, as he’s been involved in her various schemes and plots since his arrival. Proud parents to a variety of rescue dogs and cats, Laura continues to be the bane of her traditional Mexican mother-in-law’s existence, as she muses her way through life in the Mexican Caribbean.

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