Cozumel Customer Service

Connie Gets Her Tricycle: Outstanding Cozumel Customer Service

Photo Courtesy of Google Images

Island bike shop goes extra mile for client …

 

Written by Chuck Gray

There are times when people go out of their way to help someone find something they can’t find locally:   this is one of those times.

 

My wife Connie had spent the better part of her winter in Cozumel going from bike store to bike store –  and some that were only bike repair places  – asking about purchasing a Tricycle (3 wheeled bike).

 

Just when she was ready to give up one of our very close island friends Mario suggested she try the Bicicross. which is across from the fire station on Benito Juarez (Address:  AV. 60 Av. entre Juárez y 2 Norte.Tel: 8725884)

 

She worked with Romulo & Manuel who both thought they could make this happen.  To make a long story shorter

Romulo, one of the brothers from Biciross, and Connie – Rómulo uno de los hermanos de Biciross y Connie

they indeed did make this happen as you can see by the picture, they not only managed to get what she wanted but they managed to do it in PINK!! Way to go guys!

 

They spent more than a few hours following up with their contact in Mexico City and finally told her the bike had been shipped and would arrive in a few days. Well we all know that a few days, maybe a bit longer in this case,  was just about right:  five days later she had her bike assembled and ready to ride.

 

What a great experience!! Both of these gentlemen went out of their way to make this request come true. Thank-you Romulo and Manuel for all your help you are good people to know and work with.

Chuck and Connie first came to Cozumel 26 years ago –  my stepson Jarin and I loved to dive and Connie enjoyed snorkeling. We fell in love with the island and the people returning ever few years as our relationships expanded with divers, dive masters, island residents and one of my very good friends Apple (Dive Paradise). In 2005 we decided it was time to make Cozumel our second home we were no longer traveling to other dive sites our yearly trips were always to the place everyone affectionately calls “The Rock”.

In 2006 our home was finished and we moved in like a couple of excited kids with a new toy. Living somewhere is so very different than just visiting for a few weeks over the years we have become more and more a part of the island and its life. We have meet so many more people on the island enjoyed some great cooking watched some beautiful sunsets and look forward to the day we can spend more time enjoying all I have talked about and more.

Connie recibe su triciclo. Servicio sobresaliente a clientes en Cozumel

Una tienda de bicicletas en la Isla va más allá por un cliente. . .

Escrito por Chuck Gray

 

Connie with her new pink bike – Connie con su nueva bicicleta color rosa

Hay ocasiones que la gente hace más de lo normal por ayudar a otros a encontrar algo que no les es posible hallar localmente; este es uno de esos casos.

 

Durante eran parte del invierno en Cozumel mi esposa iba de una tienda de bicicletas a otra preguntando si tenían un triciclo; algunas de esas tiendas sólo se dedican a reparaciones.

 

Justo cuando estaba a punto de darse por vencida, uno de nuestros amigos cercanos en la Isla – Mario – sugirió Bicicross frente a la estación de bomberos sobre la Avenida Benito Juárez (60 Avenida entre Juárez y 2 norte, teléfono: 8725884)

 

Ella se puso a trabajar con Rómulo y Manuel quienes supusieron que podrían hacerlo realidad.  Para hacer el cuento corto, por lo que pueden apreciar en la fotografía, ellos ciertamente hicieron esto realidad. No sólo se las arreglaron para obtener lo que ella quería, ¡sino que además lograron conseguirla en color ROSA! ¡Bien hecho!

 

Pasaron bastantes horas dando seguimiento al caso con su contacto en la Ciudad de México quien finalmente les dio que ya se había enviado y que llegaría en tan solo unos días. Bueno, todos sabemos que unos días, posiblemente un poco más en este caso, era el lapso correcto: cinco días después ella ya tenía su bicicleta ensamblada y lista para usarse.

 

¡Qué buena experiencia! Ambos caballeros hicieron todo lo posible para que esta solicitud se convirtiera en una realidad. Gracias Rómulo y Manuel por toda su ayuda; son personas que bien vale la pena conocer y trabajar.

 

Chuck y Connie llegaron a Cozumel hace 25 años. “A mi hijastro Jarin y a mi nos encantaba bucear, y a Connie practicar el esnórquel. Nos enamoramos de la Isla y su gente, regresando cada cierta cantidad de años conforme nuestras relaciones se extendían con bucos, guías de buceo, habitantes de la Isla y una de mis mejores amigas, Apple (Dive Paradise). En el año 2005 decidimos hacer de Cozumel nuestro segundo hogar. Ya no viajábamos a otros sitios a bucear . Nuestros primeros viajes eran al sitio que todos cariñosamente llaman “La Roca”.

En el 2006 se concluyó la construcción de nuestra casa y nos mudamos con la misma emoción de un par de chiquillos con un juguete nuevo. Vivir en un sitio es muy distinto a sólo viajar a este durante sólo unas semanas. A través de los años más y más nos volveos parte de la Isla y su vida. En la Isla hemos conocido a mucha gente, disfrutado de excelente cocina, de algunos atardeceres bellos y esperamos que pronto llegue el día cuando podamos pasar más tiempo disfrutando todo aquello que he mencionado y más.

 

Laura Wilkinson

Author at Cozumel 4 You
Laura Wilkinson is the Editor for Cozumel 4 You. An ex-Connecticut Yankee who has called Cozumel home for over 15 years, Laura ran away to the Caribbean years ago, bumped around the islands teaching SCUBA diving, lost some time in Jamaica, and finally stopped in Cozumel for a 2 week vacation that hasn’t ended yet. With a degree in Journalism from a fancy private college she convinced her parents to pay for, Laura writes, edits, and creates the weekly Cozumel 4 You news, promotional articles about the island, and her very own blog, which she finds hilarious. Her long suffering husband, the Fabster, has long since resigned himself to having zero private life, as he’s been involved in her various schemes and plots since his arrival. Proud parents to a variety of rescue dogs and cats, Laura continues to be the bane of her traditional Mexican mother-in-law’s existence, as she muses her way through life in the Mexican Caribbean.

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